SCEPTRE Award winner – Centre Manager of the Year (Small Centre)

Cyrus Annan
West One Shopping Centre, London
Managed by Broadgate Estates
Category sponsored by On Brand

Cyrus Annan was thrown in at the deep end at West One shopping centre, located on Oxford street with an annual average footfall of about 22 million. His first day on the job as centre manager on May 15 2017 was also day one of a major £4m refurbishment at the centre.

Cyrus had to ensure the centre opened its doors complying with health & safety legislation while also increasing revenue profit and performance of the centre during the seven-month refurbishment. With only one assistant, Cyrus outperformed by ensuring zero health & safety violations and incidents while building relationships and attending late night forums with key stakeholders like residents, TfL and Crossrail.

Tina Hartland Swann, a local representative of the residents, commented: “Never on any day did we feel we lived next to a development site. Our expectations were managed in a special way.”

Cyrus appraised the 17/18 budget and negotiated reductions on security budget by 10.3% while securing an extra 24 hours of manning levels and paying London Living wage rates. Additionally, he negotiated a 1.3% reduction on the cleaning budget.

Cyrus led a rigorous tender process for the centre, singularly writing the specifications for all services (M&E, security, cleaning, office reception and waste). New appointments have been made and best value for money have been achieved.

Cyrus worked very closely with the client’s leasing agents, gathering and analysing trade intelligence and data from retailers each week and communicating market trends. As a result new brands like Notes, iSmash, Wasabi, Scribbler and Culture Trip have moved into the centre within the past few months. Three existing retailers completed refurbs with two more under way. Additionally, footfall for the centre has grown exponentially with a 65.5% year-on-year uplift in January 2018 and 33.35% in March 2018.

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