SCEPTRE 2017 winner – Retail Liaison Management Award

Published:  21 June, 2017

Winner - Diana Nabagereka, London Designer Outlet

Since 2015 Diana has helped deliver the highest like-for-like growth in retail sales across any UK shopping centre: sales grew 21 per cent, footfall 16 per cent, average spend 45 per cent and tenant occupancy from 81 per cent to 97 per cent.

Diana worked with head offices and store managers on touch-points affecting the guest journey and propensity to buy, including g staffing, VM, welcome, pricing, store layout, and stock levels and packages. She distilled this into a Best Practice Retailer Guide, now used across the Realm portfolio.

Runners up

Steve Gribble, Gloucester Quays Designer Outlet

Rachel Moss, Festival Place

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