Braehead bows to social media pressure
Published: 11 October, 2011
Negative publicity over family photos forces U-turn and apology from CSC
After a three-day media storm, which followed the decision to eject a father from the mall after he took photographs of his daughter, Capital Shopping Centres has backed down. At one stage more than 20,000 shoppers backed a campaign to boycott the centre.
In a late-night statement, CSC said: "We have listened to the very public debate surrounding our photography policy and as a result, with immediate effect, are changing the policy to allow family and friends to take photos in the mall.
"We will publicise this more clearly in the mall and on our website, and will reserve the right to challenge suspicious behaviour for the safety and enjoyment of our shoppers.
"We wish to apologise to Mr White for the distress we may have caused to him and his family and we will be in direct contact with him to apologise properly."
And according to the Boycott Braehead Facebook page, CSC has confirmed that it will be changing the photography policy at its11 directly owned centres. And at three other centres, which are owned in partnership with other companies, it will be discussing with its partners the policy change and recommending that it be adopted.
