Shopping Centre Conference 2011 programme

Published: 11 January, 2011

The rogramme for The Shopping Centre Conference held on 22 March 2011 at the Shaw Theatre at Novotel London St Pancras:

09.30 Registration

10.00 Welcome
Graham Parker, Editor, Shopping Centre

10:05 Opening Session: Tenant & Landlord
Liz Peace, Chief Executive, British Property Federation
John Gray, Managing Director, John Gray Service Charges
The financial crisis exposed long-standing fault lines in the relationship between the owners and occupiers of retail property. How has the experience helped them to develop new ways of working together?

10:45 Coffee & Exhibition

11:05 Presentation: Marketing
Alex Johns, Managing Director, Brandnew Corporation
What will the winning destination shopping experience look like in the year 2020? Applying logic and magic to shopper dialogue, engagement, experience and sales.

11:45 Presentation: Commercialisation
Byron Lewis, Director, Lewis Commercialisation
Commercialisation revenue is now essential to any centre’s financial performance, but many operators are still struggling to manage it in a way that does not detract from in-line tenants. How should managers strike a balance between the two?

12:25 Commercialisation Debate lead by Graham Parker, Editor, Shopping Centre. Panellists include:

Jo Morris, Commercialisation Consultant
Ross McCall, Head of Retail Commercialisation, Cushman & Wakefield
Claire Stokes, Managing Director, The Circle Agency
Tony Kerr, Managing Director, Flex-e-vouchers

13:00 Lunch

14:00 Presentation: Facilities Management
Jeremy Waud, Managing Director, Incentive FM
Owners like Hammerson, Lend Lease and Capital Shopping Centres are exploring new models for service delivery within their centres. How are they managing quality of service while driving down costs?

14:40 Presentation: Security
Gordon Ferrie, Chief Executive, CameraWatch
Paul Mackie, Compliance Director, CameraWatch & CCTV Compliance
Any security system needs to maximise surveillance while minimising impact on the shopper experience and staying within the law. What are the issues managers need to bear in mind if they are to balance these conflicting demands?

15:20 Coffee & Exhibition

15:40 Presentation: Think like a Retailer
Colin Wilding, UK General Manager, McArthurGlen
Retail destinations work best for owners, occupiers and shoppers alike when centre managers and store managers are pulling in the same direction. How can their often conflicting interests be aligned to deliver improved results for all?

16:20 Retail Destination Futures Debate lead by Graham Parker, Editor, Shopping Centre, Panellists include:

17:00 Closing Remarks
Graham Parker, Editor, Shopping Centre

17:05 Cocktails & Meet the Sponsors

*subject to change