Since its launch, Bluewater has aimed to be a benchmark for quality British retailing, and the new restrooms mark the first stage in a new phase of the centre's life, as it continues to implement cutting edge retail design.

The new restrooms combine a contemporary look with the latest advances in environmental sustainability and practicality. Key environmental features of the new facilities include: seated areas that are made from fully sustainable materials, including 70-75 per cent reclaimed timber; sensors fitted to all taps and toilet flush systems to prevent water wastage; water usage for all toilet flush systems reduced by 30 per cent; and hand dryers that are 80 per cent more energy efficient than standard models.

Low energy lighting is used throughout, resulting in a 40 per cent reduction in energy usage, and there is improved housekeeping, with facilities secured when not in use, such as at night, to enable lights to be switched off and water usage (such as flush systems) to be reduced.

Tim Hollands, Bluewater's property manager, is tasked with driving the programme of environmental improvements at the centre. Speaking about the new facilities, he says: "We're living in an ever more responsible society, where operating sustainably is no longer a luxury but integral to business success.

"Looking at ways to ensure that these new facilities remain at the forefront of environmental thinking well into the future was a key element of the design brief, and so not only have we made improvements for today, but we've also put in place the infrastructure that will enable future enhancements, such as the ability to harvest and use grey water supplies, and installing new ceilings with clear panels to increase daylight penetration."

In design terms, the restrooms are equally advanced, incorporating 'super graphics' scenery reminiscent of the centre's parkland surroundings, using a holographic projection system and LCD screens to create a vibrant environment.

Bluewater has also taken a significant step forward in terms of providing facilities for people with a disability, by introducing new high dependency rooms. Developed in consultation with the local council and Kent Advisory Group, the highly practical and user-friendly facilities incorporate a wide range of carefully tailored features, including an adjustable-height sink, a ceiling hoist system for wheelchair users, and a bed.

"The poor quality of facilities at shopping centres throughout the UK for people with a severe disabilities means that many of those that require helpers frequently struggle with cramped and ill-quipped amenities," continues Hollands. "We believe that this is completely unacceptable, and so have created a high dependency room as standard at each of the seven restroom blocks throughout the Bluewater centre."

Over the coming months, Bluewater is set to announce a host of further new facilities and innovations, including a wayfinding system that incorporates the latest bluetooth and touch screen technology, and a completely new green-oriented transport centre.

In keeping with the new facilities, all the staff at the centre have now been given a fresh look, with the unveiling of smart new uniforms earlier this week.

Andrew Parkinson, general manager at Bluewater, says: "Modern retail environments are evolving at a rapid pace and so we're continually looking for new ways to enhance the shopping experience at Bluewater for both our guests and our retailers.

"With our new restrooms, we sought to set new standards by creating a sustainable, yet contemporary, environment not seen before in any other shopping centre in the UK. In addition, we look forward to announcing further initiatives in the coming months, as Bluewater enters an exciting new phase in its illustrious history."

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