The Junction One outlet mall in Antrim has become the first in Northern Ireland to complete the Wholesale & Retail Training Council's new Shopping Centre of Excellence customer care scheme.
The WRTC programme included mystery shopping reports and training workshops focusing on teamwork, customer care with personality and managing difficult customers, all complemented by an end-of-programme customer exit survey.
Hugh Black, Junction One's centre manager, said: "In today's retail climate enhanced customer service is a critical selling point for shopping centres and at Junction One we believe it's important to support both individual store managers and area executives with comprehensive staff development initiatives."
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