Adam Shaw

Broadcaster and business journalist Adam Shaw hosted the Shopping Centre Management Conference, and he began by surveying the economic climate in 2016

Stephen Toal, director of property management research at Savills, gave an overview of the factors driving shopping centre performance.

Shopping centre managers need to ensure they get involved in local decision making so they can be influential over plans for local economic development and regeneration.

Continuous innovation and a speedy service are key to a successful food and beverage provision in shopping centres, say experts in this field.

An SCMC panel looked at the changing face of landlord and tenant relationships, and concluded there’s still work to be done.

The Bataclan attack in Paris has prompted many centres to look again at the security plans, and particularly at how they would deal with marauding gunmen. So what is the latest advice?

Good people make good business, according to keynote speaker Mike Greene, CEO and founder of My Local and former star of Channel 4’s The Secret Millionaire.

Zvi Noe, director of investments at BMO Real Estate Partners, introduced One Great Day, an industry-wide fundraising drive for Great Ormond Street Hospital and other charities.

The BCSC’s ACE Awards celebrate the very best customer service and overall experience in shopping centres. This year – the 10th in the awards’ history – saw 218 individuals from 103 centres enter. Through a meticulous process of mystery shopping they were whittled down to the best of the best.

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