The Shopping Centre Management Conference 2013 programme

Published:  31 January, 2013

WHERE ARE THE GREEN SHOOTS?

The was the programme for The Shopping Centre Management Conference 2013, produced in partnership with the BCSC.

09.00: Registration & Refreshments

09.45: WELCOME

Michael Green, CEO, BCSC

Graham Parker, Editor, Shopping Centre

10.00: 2013 & BEYOND - GROUNDS FOR OPTIMISM?

Dennis Turner, former Chief Economist, HSBC

A fascinating insider’s presentation on the UK’s economic outlook, with a particular focus on retail activity, identifying key sectors that attendees can target for growth.

10.30: SOCIAL MEDIA AND ONLINE RETAIL: THE NEW THING...

James Brown, Head of European Retail Research, Jones Lang LaSalle

Many pundits are calling 2013 as the Year of twitter. Google+, facebook, and YouTube all now form an integral part of a centre’s sales and marketing effort. Now we are seeing malls develop online transactional platforms with retailers – and not necessarily their tenants - as partners. James pinpoints the opportunities.

11.00: Refreshment break in exhibition area

11.40: BIDS & MALLS – WHAT IS IN IT FOR YOU?

Stephanie Kerr, Executive Director, BID Leamington

Gerry McManus, Centre Manager, Royal Priors Shopping Centre

Through working in partnership, BID Leamington and its largest local shopping centre have achieved significant benefits for all stakeholders:  businesses, tenants and customers. Learn how such a strategy could help your centre to grow.

12.10: PANEL DEBATE - RECRUITING, RETAINING, DEVELOPING FUTURE TALENT

Leading human resource experts and practitioners discuss the issues.

Panellists include:

• Stuart Allan, Group HR Director, Hammerson

• Peter Forshaw, Managing Director, Maxwell Stephens

• Allan Lockhart, Property Director, NewRiver Retail

• Bernard Ferris, Head of Retail Management, First Investments

12.40: Lunch in exhibiton area

14.00 The ACE Awards

A 10 minute briefing on what to expect at the evening's presentation of the BCSC ACE Awards

14.10: EXPERIENTIAL RETAILING

Meredith Smith, Senior Consultant, GDR Creative Intelligence

Understand the fantastic power that malls have in building brand partnerships

14.50: CUSTOMER SAFETY - THE THEORY AND THE PRACTICE

Ron Woodham, Associate College Lecturer, Easingwold Emergency Planning College

Shopping malls need to be prepared for the unexpected as they are high profile venues where large crowds converge in a confined space. You will hear from the expert, Ron Woodham. Invaluable insight ...

15.30: Refreshment break in exhibition area

15.50: PANEL DEBATE - SUSTAINABILITY IN CENTRES OF EXCELLENCE

We welcome SCEPTRE 2012 Award winners to discuss the community and sustainability initiatives that set their malls apart. Panellists include:

• Martin Walsh, Centre Manager, Rushmere Shopping Centre

• Andrew Bradley, Centre Director, The Bridges

• Jim Harris, Centre Manager, St Stephens Shopping Centre

• Jane Mcleod, Centre Manager, Atlantic Village

16.30: ENGAGEMENT WITH CONSUMERS

Nick Peel, Country Manager UK, McArthurGlen

Drawing from a wide variety of experiences on both sides of the retail divide – including a season or two at Glasgow Rangers and Arsenal FC! Nick will inform and inspire in equal measure on how you can improve your interaction with the shopper

17.10: Closing remarks and networking

17.15: AGMs - Midlands  - The Executive Suite

17.45: Quarterly BCSC North Update - The Executive Suite

19.00: Drinks Reception in the Brasserie

19.45: Gala Dinner in the International Suite and after dinner guest speaker Kriss Akabusi

22.20: Presentation of the ACE Awards

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