Incentive FM extends shopping centre portfolio

Published:  26 April, 2012

Incentive FM has signed a three-year deal to provide a fully integrated TFM solution at St Stephen’s Shopping Centre in Kingston-upon-Hull

The TFM contract was awarded by managing agent Munroe K and Incentive FM will self deliver a full range of services required for the retail environment, including security, cleaning, maintenance and other support services. IFM will also have full responsibility for the centre’s large multi storey car park, providing 24-hour security for its evening leisure based tenants. Landscaping and pest control also form part of the remit. All cleaning at the centre will be undertaken using ‘ec-H2O’ Electronically Converted Water Technology, which is both safe and sustainable.

As part of the deal, thirty-eight existing employees will transfer under TUPE to Incentive FM who will also strengthen the team with the appointment of an administrative assistant and also an M&E apprentice, who will all report weekly to a Regional Manager.

Deputy centre manager Tony van der Vliet said: “We have an average weekly footfall of about 200,000 people and more than 10.5 million visited us last year. In order to ensure that our visitors keep coming back it is vital that each one has a good customer experience so our choice of FM partner is of paramount importance to our ongoing success. Incentive FM has the expertise and drive to deliver the quality of service we demand and which our customers deserve.”

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