Food feedback
Published: 10 September, 2007
We visited Meadowhall to see how it had coped with the recent flooding. The hoardings on the lower level of the shopping centre showed that the vast majority of units had indeed been affected.
On entering The Oasis, just five of the 12 units were trading. Testament to the quality and professionalism of the management at Meadowhall was the exceptional customer experience within the central seating area, with virtually no evidence of the recent events.
We chose to eat at Shere Khan Express and had a chicken tikka panini and a chicken korma and rice, washed down with a couple of soft drinks. Despite enquiring about other drinks, like their excellent Lassi, we were only offered carbonated drinks. The total bill for two came to £9.
The food was excellent and piping hot, but the service at the kiosk was indifferent, possibly explaining why the remaining four kiosks were trading very strongly, while Shere Khan Express had little business and no queues. The staff were unhelpful, uncommunicative and uninterested in our business and added no value to the experience.
Given how different this food offer is from the fascias normally seen in food courts, this brand is a success waiting to happen, especially when half the kiosks are closed due to flood damage. A wasted opportunity, then, which other more savvy operators will be happy to capitalise on.
Considering the extent of the flood damage experienced by Meadowhall, it is amazing how the management team have put on such a professional show and maintained their high standards. It is even more disappointing therefore to see that some of the tenants do not share the same vision and commitment.
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