Junction One celebrates customer care award

Published:  16 May, 2006

The Junction One outlet mall in Antrim has become the first in Northern Ireland to complete the Wholesale & Retail Training Council's new Shopping Centre of Excellence customer care scheme.

The WRTC programme included mystery shopping reports and training workshops focusing on teamwork, customer care with personality and managing difficult customers, all complemented by an end-of-programme customer exit survey.

Hugh Black, Junction One's centre manager, said: "In today's retail climate enhanced customer service is a critical selling point for shopping centres and at Junction One we believe it's important to support both individual store managers and area executives with comprehensive staff development initiatives."

The Vitality Index

Represents the level of booking for short-term promotional space in malls across the UK from advertisers, promotors and retailers.

What Do Shoppers Say?

Exclusive Shopping Centre research, conducted by ROI Team, shows that shoppers prefer shopping in-town

Latest Digital Edition Latest Digital Edition
© JLD Media Ltd 2012. All rights reserved.
Registered in England & Wales No. 6756291.
Privacy Policy : Terms & Conditions