SCMC 2017 Report

Aces High

The winners of this year’s Revo ACE Awards for customer service impressed the team of mystery shoppers with...

The Holmes stretch

Paralympic swimming champion and now a campaigner for accessibility and diversity, Lord Holmes closed the conference with a...

Health, wellbeing & productivity

Richard Francis, founder of the Monomoy Company and director of sustainability at Gardiner & Theobald, helmed the discussion...

The end of disruption

Amelia Kallman, global director of Engage Works, looked at the latest technological innovations likely to change the retail...

Making the most of multi-channel

Experts from across the industry give their views on the marketability of the online-instore connection. Pragma’s director, Helene...

The Tiger tale

Emma Bier, co-founder of retailer Tiger described the rollercoaster ride that took her and her husband Philip from...

Embracing a life of leisure

Ashley Blake, CEO of Otium Leisure Real Estate and co-founder of the Leisure Property Forum, talked about the...

Going local

Ellandi director and Revo vice president Mark Robinson led a session on the growing importance of local authorities...

Keeping consumers confident

Broadcaster and business journalist Adam Shaw, who hosted the Shopping Centre Management Conference, set the tone for the...