Aces High

The winners of this year’s Revo ACE Awards for customer service impressed the team of mystery shoppers with an outstanding level of customer experience

RETAIL & LEISURE PARK
Vangarde Shopping Park – York
Managing agent: Workman Retail
Soft service provider: AEJ
The judges said…“The scheme was very well looked after with a great team who truly make customers feel comfortable and wanting to return.”

COMMUNITY
The Howgate shopping centre – Falkirk
Owner: Ellandi
Managing agent: Workman Retail
Soft service provider: Palmaris Services
The judges said…“We were extremely impressed. It was clear that Howgate are passionate about delivering a great experience for its customers and retailers.”

COMMUNITY
Whiteley – Hampshire
Owner: British Land & USS
Managing agent: Broadgate Estates
Soft service provider: Incentive FM
The judges said… “The visit was very enjoyable. There is a strong local customer base using the retail place to meet with friends and family as well as shop.”

PRIMARY CENTRE & TOP ACE
Drake Circus shopping centre – Plymouth
Owner: British Land
Managing agent: Broadgate Estates
Soft service provider: ABM
The judges said…“It was clear from discussions with the general manager and his team that the customer experience had been considered from strategy through to delivery across key customer touchpoints.”

DESTINATION HIGHCROSS – LEICESTER
Owner: Hammerson
Managing agent: Hammerson
Soft service provider: ABM, VSG and Westway
The Judges said…“It was extremely clear that this retail place is really living and breathing the customer experience journey.”

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